Jinan-gun Strives to Improve Employee Courtesy

[Asia Economy Honam Reporting Headquarters Reporter Kim Tae-in] Jinan County announced on the 11th that it will conduct a telephone courtesy survey targeting its public officials from September to early October.

This evaluation will be conducted through telephone surveys, where investigators from an external professional agency will pose as ordinary civil petitioners to assess the public officials on their promptness in answering calls, greeting attitude, consultation attitude, closing remarks, and overall satisfaction, thereby checking the level of telephone response service.

Based on the evaluation results, the county plans to continuously hold internal training for employees to improve areas needing improvement and enhance staff courtesy.

A county official stated, "Since telephone response determines the trust and image of Jinan County, it is necessary to raise employees' awareness." He added, "We will do our best to improve issues through the telephone courtesy evaluation and provide administrative services that impress the residents."

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