Gangnam-gu Resolves Wedding Hall Dispute Through 'Win-Win Counseling Center'

Operation of Dedicated Window 'Gangnam Sangsaeng Consultation Center' from the 3rd to Resolve Consumer Disputes Related to Wedding Halls... Direct Mediation through Dedicated Window Operation... Hosting 'Online Complaint Mediation Meetings' for Smooth Resolution

[Asia Economy Reporter Park Jong-il] Gangnam-gu (District Mayor Jung Soon-gyun) will actively mediate by operating the dedicated window "Gangnam Win-Win Counseling Center," the first of its kind among basic local governments, starting from the 3rd to resolve the rapidly increasing consumer disputes related to wedding halls.

Gangnam-gu manages 60 wedding halls, accounting for 28% of the total in Seoul. Recently, due to the spread of COVID-19, disputes and consumer damage cases have increased, making mediation inevitable. The district has decided to directly facilitate negotiations between consumers, such as couples preparing for marriage, and wedding service providers.

Additionally, if smooth negotiations between both parties are difficult, an "Online Wedding Industry Complaint Mediation Meeting" involving district officials, consumers, and businesses will be held to mediate the disputes.

Consumers wishing to consult can submit detailed dispute information and contracts through the "Gangnam Win-Win Counseling Center Dispute Application" section on the Gangnam-gu Office website. Based on the submitted information, the district will verify the facts with the wedding service providers and notify the consumer of the mediation results within five days.

For more details, inquiries can be made to the Gangnam Win-Win Counseling Center.

Consultation hours are from 10 a.m. to 5 p.m. on weekdays. The center will operate until the enhanced social distancing level 2 is lifted.

This content was produced with the assistance of AI translation services.