Hyundai Department Store Introduces 'Safe Delivery Service'... Strengthening Disinfection Throughout Gift Set Delivery Process

Specialized disinfection company staff are disinfecting gift sets using an ultrafine particle sprayer at a logistics center located in Gimpo-si, Gyeonggi-do. (Photo by Hyundai Department Store)

[Asia Economy Reporter Seungjin Lee] Hyundai Department Store announced on the 3rd that it will introduce a 'Safe Delivery Service' that strengthens quarantine throughout the entire delivery process of Chuseok gift sets to alleviate customer anxiety about the novel coronavirus infection (COVID-19).

First, Hyundai Department Store will mandate the wearing of 'KF94 masks' and 'sanitary gloves' for employees packaging the gift sets. This past Lunar New Year, only dental masks or transparent masks were worn for hygiene purposes. Once packaging is completed, the gift sets will be transported to the logistics center using vehicles that have undergone disinfection.

At the logistics center, professional disinfection company staff will be stationed to spray 'Bio Clean Solution' onto the delivery boxes containing the gift sets using an ultrafine particle sprayer for sterilization. 'Bio Clean Solution' is a safe citric acid hydrate and sterilizing component-based solution that is even used for sterilizing tableware, and in June it was verified by the Ministry of Environment for its sterilizing efficacy against COVID-19. Disinfection of the gift set delivery boxes will be conducted before delivery to each household, and a 'Safe Gift Sticker' will be attached to the top of the delivery box once disinfection is complete.

Additionally, Hyundai Department Store will disinfect all delivery vehicles before loading the gift sets, and delivery drivers will be required to wear KF94 masks and sanitary gloves during delivery. This ensures that disinfection is completed at every stage before delivery to each household.

Hyundai Department Store also plans to minimize face-to-face contact between customers receiving gifts and delivery drivers. To this end, a 'contactless delivery service' will be the standard, delivering gifts to the date and location requested by the customer prior to delivery. Since over 70% of department store gift sets are fresh food, face-to-face delivery has generally been conducted due to freshness concerns.

Furthermore, to prevent contamination of the bottom of delivery boxes that may occur if gifts are placed on the floor, a 'delivery mat' will be laid down, and the gift sets will be placed on top. The delivery mat is made of paper material measuring 55 cm in width and 42 cm in length, and customers can take it along with the gift set.

Moreover, Hyundai Department Store plans to focus all efforts on quarantine activities during the 'Holiday Gift Set Sales' period held at 15 stores nationwide, including the Apgujeong Main Store, until the day before the Chuseok holiday on the 29th. Measures include installing droplet barriers at reception desks and disinfecting waiting areas and shared equipment every hour using handheld ultraviolet sterilizers.

Shin Hyung-gu, Executive Director of Hyundai Department Store's Food Business Division, said, “This Chuseok, we have introduced the 'Safe Delivery Service' to alleviate concerns about receiving gift sets due to the impact of COVID-19. Especially this year, as meetings between family and acquaintances decrease, demand for sending gifts with gratitude is expected to increase, so we will do our utmost to comply with quarantine guidelines.”

This content was produced with the assistance of AI translation services.