Kyobo Life Insurance Launches '5G Campaign' to Prevent Consumer Damage

Kyobo Life Insurance announced on the 26th that it will conduct the '5G Campaign' to protect the rights and interests of financial consumers and proactively prevent customer damage.

[Asia Economy Reporter Oh Hyung-gil] Kyobo Life Insurance announced on the 26th that it will conduct a '5G Campaign' to protect the rights and interests of financial consumers and proactively prevent customer damages.

The plan is to check inconveniences experienced by customers and financial planners during the insurance subscription, maintenance, and payment processes. The 5G stands for 'Go to find from the customer's perspective, Go to guide the customer, Go to pay insurance benefits, Go for customer satisfaction, and Go for mutual growth.'

In the subscription sector, measures such as ▲expanding the scope of special condition re-examination targets (from 15 to 84 diseases) ▲guidance on unpaid returned insurance premiums ▲expansion of re-examination system for rejected contracts ▲rapid confirmation of eligibility for subscription to insurance for those with pre-existing conditions have been implemented to enable more reasonable insurance subscriptions.

In the maintenance service sector, customer benefits have been enhanced through ▲payment of survival insurance benefits/pension insurance after the guarantee period ▲active guidance on premium discount systems ▲notification messages for customers with unpaid premiums from the previous month ▲production of product guides from the customer's perspective ▲premium payment deferral and loan interest reduction in disaster areas.

In the insurance benefit payment sector, the policy is to increase customer satisfaction through ▲finding hidden insurance benefits ▲guidance and immediate payment of unclaimed accident insurance benefits ▲prompt accident insurance benefit review.

A Kyobo Life Insurance official said, "We have consistently pursued customer-centric management, prioritizing the interests and benefits of customers, with 'customer-centeredness' as the core value of the company."

This content was produced with the assistance of AI translation services.