Kim Dae-ji, Commissioner of the National Tax Service, "Urgent Need for Change to Realize a Better National Tax Administration Comfortable for the People"

Redesigning Tax Payment Services from the Public's Perspective... Preparing National Tax Administration for the New Decade
Comfortable 'Taxpayer-Friendly National Tax Administration'... Realizing 'Inclusive and Fair National Tax Administration' and a 'Happy National Tax Service'

Kim Dae-ji, the 24th Commissioner of the National Tax Service, is delivering his inaugural address at the inauguration ceremony held at the National Tax Service building in Sejong City on the 21st.

[Asia Economy Reporter Kwangho Lee] On the 21st, Kim Daeji, Commissioner of the National Tax Service (NTS), stated, "This is a critical time for new changes and leaps to realize a 'tax administration that is comfortable for the people and better than before.'"

Commissioner Kim made these remarks during his inauguration ceremony as the 24th Commissioner of the NTS held at the Government Complex Sejong on the same day.

He presented two major strategies for the future-oriented development of tax administration.

Commissioner Kim emphasized, "Taxpayer services must be redesigned from the perspective of the people," and added, "The existing organization and work processes must be completely reorganized from the taxpayer's point of view."

He continued, "Based on enhanced big data analysis, we must provide more substantial customized sincere reporting support information (contents) that reflect the actual conditions of taxpayers," and "We must devise fundamental improvement measures to make the tax service procedures (process) from sending guidance letters to filing, payment, and consultation more convenient."

Commissioner Kim also said, "We need to prepare for the future of tax administration looking ahead to the next decade," and mentioned, "We will promptly establish the '2030 Tax Administration Future Strategy Promotion Team' to prepare a mid- to long-term roadmap."

Furthermore, he stated, "While creatively seeking an effective organizational structure to respond to the flow of change, we must transform the procedures and systems of existing tasks such as tax base management and tax audits into a new framework," and "We must actively prepare measures to enhance employees' human capabilities and innovate organizational culture."

Commissioner Kim highlighted the importance of creating immediate innovative outcomes that the public can feel along with efforts to open the future, and presented four key focus areas for tax administration.

First, he said, "We must implement a 'taxpayer-friendly tax administration' that is comfortable for the people," and expressed, "Based on our agency's excellent capabilities in data, networks, and artificial intelligence?so-called D·N·A capabilities?we will prioritize the 'Hometax 2.0' project to more comfortably support taxpayers' non-face-to-face filing and payment."

He added, "We must build an integrated platform where the dispersed services throughout the entire filing and payment process can be conveniently performed in one place," and "We should expand Q&A-type filing and introduce AI filing assistance to practically enhance taxpayers' convenience in using services."

Commissioner Kim then said, "We must carry out an 'inclusive tax administration' that supports overcoming COVID-19 and revitalizing the economy," and mentioned, "While continuously reducing the tax burden on self-employed and small business owners, we must provide customized tax consulting to companies related to the Korean New Deal to support their innovative efforts to leap forward as a leading nation."

He also emphasized, "We must establish a 'fair tax administration' that upholds tax justice," and stressed, "We must eradicate serious tax evasion acts such as illegal outflow of corporate funds and private profit appropriation that go against the realization of a fair economy."

He added, "We must respond strictly with a zero-tolerance principle to tax evasion that harms people's livelihoods exploiting national crises, antisocial offshore tax evasion, and irregular tax evasion in real estate transactions."

Finally, Commissioner Kim expressed, "We will realize a 'happy National Tax Service' for all 20,000 tax officials," and said, "We will establish objective performance evaluations and a fair personnel system so that employees who work diligently and quietly can be practically rewarded."

In particular, he added, "We will provide personnel incentives to outstanding public officials who actively perform administrative duties from the perspective of the people."

Commissioner Kim concluded by saying, "With the attitude of Itaeksangju (麗澤相注), meaning 'two adjacent ponds share water so they never dry up,' let all members of the organization communicate openly with each other and cooperate more closely with taxpayers to create new leaps and changes in tax administration."

This content was produced with the assistance of AI translation services.