Shinhyup Replaces Paper with Tablet PCs for Customer Service at Counters

[Asia Economy Reporter Kim Min-young] The National Credit Union Federation of Korea (NACUFOK) announced on the 7th that it will introduce the first digital counter system in the mutual finance sector starting from the 10th.

This digital counter will use tablet PCs instead of paper to assist customers. NACUFOK plans to provide convenient and prompt financial services such as member registration, account opening, and check card issuance. It also expects that the digital counter will improve the work efficiency and convenience for NACUFOK employees.

A NACUFOK official stated, “Until now, when applying for financial transactions by visiting a credit union, customers had to sign paper documents between 8 and up to 25 times, which was inconvenient. Through this system, we aim to minimize duplicate signatures to maximize user convenience and eliminate concerns about document loss, thereby strengthening personal information protection.”

Before the full-scale introduction of the digital counter, NACUFOK conducted a pilot operation since June at 13 credit unions in Seoul, Incheon, Daejeon, Daegu, Mokpo, Changwon, and other locations. From the 10th until the end of next month, it plans to gradually expand the system to 650 credit unions nationwide.

Kim Yoon-sik, Chairman of NACUFOK, said, “Providing faster and more convenient financial services to users, as well as reducing paper usage, will contribute to environmental protection and cost savings nationwide. Going forward, NACUFOK will continue to advance as a ‘Digital Human Credit Union’ that values users not by numbers but by their worth.”

This content was produced with the assistance of AI translation services.