Wando-gun Resolves Complex Civil Complaints Swiftly

Realizing Resident Satisfaction Administration by Resolving Regulatory Difficulties through Proactive Administration

Wando-gun Office Building Exterior (Photo by Wando-gun)

[Asia Economy Honam Reporting Headquarters Reporter Choi Kyung-pil] Wando-gun, Jeollanam-do (Governor Shin Woo-cheol) announced on the 18th that it has established a ‘One-Stop System’ for the integrated processing of complex civil complaints, unifying the reception window and receiving positive responses from residents.

In the case of complex civil complaints, residents frequently experienced inconvenience as they had to visit each licensing department (Civil Service Division, Agriculture and Livestock Division, Environment and Forestry Division, etc.) in person to submit their requests, and dissatisfaction due to delays in consultations for individual legal reviews by the processing departments.

To actively resolve these issues, the county established a plan last May titled ‘Organizational Diagnosis and Visiting Personnel Counseling, Listening to Voices from the Field,’ which included forming a dedicated licensing team within the Complex Civil Complaints Team and unifying the reception window to improve the processing time reduction rate.

Accordingly, in December last year, the ‘Wando-gun Administrative Organization Establishment Ordinance’ was amended, and in January, the transfer of licensing tasks related to farmland and mountain areas to the Complex Civil Complaints Team and personnel reinforcement were completed.

The Complex Civil Complaints Team handles civil complaint matters processed by at least four departments, including development activity permits, farmland conversion permits, mountain area conversion permits, emission facility licensing, sewage treatment facility reporting, and livestock manure facility installation permits.

A resident of Wando-eup said, “Previously, for complex civil complaints, it was inconvenient to visit multiple departments to obtain licenses, but now the Complex Civil Complaints Team accepts, consults, and processes everything at once, so it saves time and is efficient, which is satisfying.”

A Wando-gun official stated, “We will continue to promote proactive administration from the residents’ perspective by alleviating inconveniences, ensuring that complex civil complaints are processed smoothly from reception to resolution, providing processing status updates, shortening processing deadlines, and simplifying submission documents.”

This content was produced with the assistance of AI translation services.