Jeonbuk Bank and InRifle Sign MOU for AI Utilization Technology and Big Data Exchange

Customer Service Support Using Artificial Intelligence Technology

[Asia Economy Honam Reporting Headquarters Reporter Kim Tae-in] Jeonbuk Bank announced on the 17th that it has signed a Memorandum of Understanding (MOU) with chatbot specialized solution company InRifle for the development of AI-based customer response services and expansion of the data platform area through big data exchange.

According to Jeonbuk Bank, InRifle is a company strengthening its position in the AI market with its self-developed AI engine ‘LUCY’, and plans to support non-face-to-face channel consultation roles through chatbots by leveraging its proprietary AI analysis technology and big data assets.

Through this, Jeonbuk Bank aims to establish its own digital financial competitiveness in the financial environment where contactless services are emerging after COVID-19, by collaborating on technology for non-face-to-face channels.

The two companies plan to establish a joint AI and big data task force (TFT) specializing in artificial intelligence and big data analysis to prepare a mid- to long-term collaboration system, aiming for continuous technology exchange and enhancement of digital capabilities.

A Jeonbuk Bank official said, “We will be able to show a new generation digital bank image through unprecedented non-face-to-face customer response services and the exchange of non-financial and financial data to customers using Jeonbuk Bank.”

An InRifle official emphasized, “It is very meaningful that AI-related technologies can be applied more practically through joint research with Jeonbuk Bank, which holds vast data at the financial customer interface.”

This content was produced with the assistance of AI translation services.