"Direct Transportation Expense and Rental Car Application"... Samsung Fire & Marine Insurance Opens Simple Request System for Auto Insurance

Customers Apply for Transportation or Rental Car Directly Through 'SmartLink'

[Asia Economy Reporter Ki Ha-young] Samsung Fire & Marine Insurance announced on the 11th that it has introduced a simple request system that allows customers to directly apply for transportation expenses or rental cars during the automobile insurance claim process.

This system is based on the 'Smart Link Service,' which includes a link in KakaoTalk notification messages or text messages sent to customers, enabling direct access to the desired service.

Previously, customers had to request transportation expenses or rental cars from automobile claims staff during the vehicle repair period, but with the simple request system, customers can apply directly.

For transportation expenses, customers only need to enter the account to receive the payment, and the transportation cost is automatically calculated and paid. When applying for a rental car, an automatically assigned excellent company contacts the customer directly to arrange the vehicle.

Samsung Fire & Marine Insurance continues its digital innovation by utilizing Smart Link in the automobile insurance claims process. Through this service, customers can upload consent for personal information use or necessary documents for claim processing, and also receive updates on the progress and results of the claim. Since the launch of the automobile claims Smart Link service in December last year, nearly 200,000 customers have used it monthly within five months, establishing it as a representative non-face-to-face service.

Kim Hyung-joo, head of the Claims Planning Department at Samsung Fire & Marine Insurance, said, "Samsung Fire & Marine Insurance is continuing digital innovation not only in sales but also in the claims process," adding, "We will continue to proactively discover convenient services for customers."

This content was produced with the assistance of AI translation services.