Acuon Savings Bank Introduces Visible ARS... Expanding Untact Services

[Asia Economy Reporter Kim Min-young] Aekyoon Savings Bank announced on the 7th that it has introduced a visible ARS service as part of expanding untact (non-face-to-face) digital financial services.

The visible ARS service allows users to use the existing voice guidance along with a visualized menu on the smartphone screen.

After connecting, users can freely select the desired consultation service on the smartphone screen without connecting to or waiting for a counselor, enabling quick and direct handling of inquiries and consultation tasks.

In particular, major services with frequent customer inquiries such as ▲loan application ▲loan progress inquiry ▲account inquiry (deposit, loan) and ▲savings and deposit interest rates ▲branch information are placed on the main screen for easy viewing. Additionally, it is available 24 hours a day, 365 days a year without time restrictions, further enhancing customer convenience.

There is also an event. Until the end of this month, customers who use the visible ARS will be entered into a draw to win prizes such as Galaxy Buds and mobile cultural gift certificates.

Lee Ho-geun, CEO of Aekyoon Savings Bank, said, "We will continue to make efforts to digitally transform all business areas and improve our organizational structure to always provide the best digital services to our customers."

This content was produced with the assistance of AI translation services.