LG Electronics Enhances Office Productivity... Applies Robot Technology to 900 Tasks This Year

Introduction of Automation Technology for Repetitive and Standardized Tasks
Enabling Advanced Tasks Such as Comparison and Analysis

[Asia Economy Reporter Dongwoo Lee] LG Electronics announced on the 16th that it plans to introduce 'Robotic Process Automation (RPA)' technology to a total of 900 tasks by the end of this year. This figure is more than double compared to last year's cumulative total of 412 tasks automated with the technology.

RPA is a technology that automates repetitive and structured tasks that humans need to handle using robot software. LG Electronics has been implementing this technology since 2018 to enhance employee productivity.

LG Electronics explained that the robot software directly logs into the company’s systems to download data and input it into specific report formats on behalf of employees. Through this, employees can focus on analyzing and solving problems instead of spending time on simple tasks such as data retrieval and organization.

In particular, starting this year, it is expected that more advanced tasks such as comparison and analysis beyond simple and repetitive work will be possible through 'Intelligent RPA,' which combines artificial intelligence and big data.

Intelligent RPA can analyze the similarity between entities sanctioned by major countries and LG Electronics’ business partners. It extracts a list of about 70,000 sanctioned entities posted across major global sites and compares them with LG Electronics’ partners to identify any suspicious sanctioned entities.

Compared to existing RPA, which could only confirm matches when the names of sanctioned entities and LG Electronics’ partners were exactly the same, Intelligent RPA uses 'machine learning' techniques to notify even when the partner names are similar.

Additionally, at the India branch, Intelligent RPA handles tasks such as entering tax items from airline receipts into the company system. RPA uses 'artificial intelligence image recognition' technology to extract only the necessary items from receipts. This technology can extract, input, and process required information from images and improve recognition accuracy through AI learning.

Furthermore, robot software also obtains delivery receipts that must be received after shipping products to partners and assists in processing expenses paid with corporate cards. This reduces the possibility of missing receipts and allows multiple card transactions to be processed at once without manually entering each card usage into the system. Currently, robot software can handle 12,000 hours of employee workload per month.

LG Electronics is carrying out various activities to spread a smart work organizational culture. Monday has been designated as a 'No Meeting Day' to avoid having to prepare for work over the weekend. Also, to work flexibly and smartly without formalities, a weekly 'Casual Day' is operated five days a week.

An LG Electronics official said, "We will continue to increase intelligent robotic technologies to reduce simple tasks, focus on more valuable work, and create a culture of smart work."

This content was produced with the assistance of AI translation services.