Samsung Electronics Service Introduces AI Chat Consultation 'Chatbot'

Samsung Electronics Service employees introducing the chatbot service

[Asia Economy Reporter Changhwan Lee] Samsung Electronics Service announced on the 8th that it will officially introduce an artificial intelligence chat consultation 'chatbot' service to enhance customer consultation convenience.

The chatbot is an AI consultation platform implemented to allow customers to receive consultations 24 hours a day, 365 days a year through text chatting with a robot.

Customers can use the chatbot to access desired services such as simple inquiries like finding center locations, technical consultations related to product use, and on-site service requests anytime and anywhere without restrictions on time and place.

Additionally, as customers resolve information searches and simple inquiries on their own through the chatbot, it is expected that consultants will provide more specialized consultation services to customers who truly need consultation, thereby improving work efficiency.

Samsung Electronics Service applied Samsung Electronics Samsung Research's 'deep learning' data training technology to the chatbot service. Based on deep learning, the chatbot pre-learns over 120,000 consultation data including product-specific consultation histories and frequently asked questions to provide customers with optimal solutions.

For example, when a customer inputs 'air purifier filter,' the chatbot understands the intent of the question based on the learned air purifier consultation types and guides step-by-step answers related to the filter, such as how to check the filter model and purchase information.

Samsung Electronics Service's chatbot service can be easily accessed by pressing the chatbot button on the homepage or on the ARS screen visible on mobile phones.

This content was produced with the assistance of AI translation services.