Mercedes-Benz Korea Launches 'Customer Safety Program' Amid COVID-19

[Asia Economy Reporter Kiho Sung] Mercedes-Benz Korea announced that it will implement a ‘Customer Assurance Program’ starting from the 11th, which includes extending the Integrated Service Package (ISP), amid growing concerns due to the spread of the novel coronavirus infection (COVID-19).

Through the ‘Customer Assurance Program,’ which runs until the 30th of next month, Mercedes-Benz Korea will provide free support such as ▲ a 3-month extension of the ISP period ▲ expanded pickup & delivery services ▲ vehicle sterilization and disinfection services for customers experiencing inconvenience visiting service centers due to the rapid spread of COVID-19.

First, Mercedes-Benz Korea will extend the ISP period by 3 months for customers whose ISP, which provides general repairs, free regular inspections, and consumable replacements for up to 3 years or 100,000 km (whichever comes first) from the vehicle’s initial registration date, expired or is set to expire between the 15th of last month and the 30th of next month. This aims to reduce the burden of visiting service centers and direct contact, while supporting customers to receive services with peace of mind.

Additionally, the scope of the free ‘Pickup & Delivery Service’ will be expanded. Previously, this service was only provided free of charge to customers bringing in vehicles for regular inspections during the ISP period, but during the program period, the service will be extended to customers requiring general repairs and accident repairs regardless of the ISP period.

Furthermore, Mercedes-Benz Korea will conduct ‘vehicle sterilization and disinfection services’ on all vehicles brought into official service centers and newly delivered vehicles at showrooms, ensuring that all customers can use their vehicles with confidence.

Kim Jiseop, Vice President of Customer Service at Mercedes-Benz Korea, stated, “Mercedes-Benz Korea prioritizes customer safety and health and has launched this program to alleviate customer concerns caused by the spread of COVID-19. We will always do our best to provide the best service that customers can trust.”

This content was produced with the assistance of AI translation services.