Samsung Electronics Service Introduces 'Mobile Phone On-Site Service'

Providing Services at Customer-Preferred Locations

[Asia Economy Reporter Dongwoo Lee] Samsung Electronics Service announced on the 13th that it will introduce a 'visit service' starting from the 14th for customers using the Galaxy Z Flip and Galaxy Fold. The purpose is to provide differentiated services to customers who purchased foldable phones.

Customers using Samsung Electronics foldable phones can make reservations for time and place through the Samsung Electronics Service Contact Center and receive all services including broken display replacement. Service hours are from 9 AM to 6 PM on weekdays and from 9 AM to 4 PM on Saturdays, with a service call fee applied.

Visit service is also provided to customers experiencing call quality issues such as call disconnection and transmission/reception degradation. The service applies to all Samsung Electronics mobile phone models. When a customer visits a service center due to call quality issues, a repair engineer inspects the product for defects and, if necessary, visits the location where the customer experienced call quality problems to analyze the cause through the visit service.

Park Sung-min, Executive Director of the Samsung Electronics Service Technical Team, said, "We introduced the visit service to improve convenience for customers using Samsung Electronics foldable phones and to promptly resolve customers' call quality issues," adding, "We will consider expanding the scope of the visit service based on customer feedback."

This content was produced with the assistance of AI translation services.