LG Uplus "Voice Support for Visually Impaired, Text Consultation for Hearing Impaired"

An LG Uplus model is promoting the customer center (114) functions redesigned to be friendly for customers with hearing and visual impairments.

[Asia Economy Reporter Joesulgina] LG Uplus announced on the 11th that it has revamped its customer center into a disability-friendly customer center by improving inconveniences experienced by users with visual and hearing impairments during customer center calls and automatic response service (ARS) authentication processes.

LG Uplus has enabled visually impaired customers to connect directly to a counselor and have voice calls without going through the 'Visible ARS' authentication procedure, which automatically runs during customer center calls.

Additionally, for hearing-impaired customers, tasks requiring identity verification during consultations can now be replaced with text message authentication without visiting a store. Previously, whenever identity verification was needed, hearing-impaired customers had to visit the store themselves because proxies could not handle the call content on their behalf, causing inconvenience.

When hearing-impaired customers call the customer center, the Visible ARS automatically runs, allowing real-time conversation through the 'Chat Consultation' feature displayed at the bottom of the screen.

Furthermore, LG Uplus plans to add a chat consultation feature exclusively for hearing-impaired customers to its official online shopping mall ‘U+Shop’ within the first quarter. The company expects this to improve the inconvenience where hearing-impaired customers could not complete purchases because they were unable to respond to calls from counselors verifying subscription conditions.

Hwang Junsung, LG Uplus CV Operations Manager, said, “We are actively improving inconveniences faced by disabled customers in daily life by providing free call connection tone services exclusively for hearing-impaired customers and revamping customer center functions,” adding, “We will look into the service usage process of not only disabled customers but also foreigners and elderly customers to ensure more customers can enjoy technological benefits.”

This content was produced with the assistance of AI translation services.