Tourism Corporation and KCDC Support Interpretation Services at 1339 Call Center

Image source=Yonhap News

[Asia Economy Reporter Kim Heung-soon] The Korea Tourism Organization announced on the 6th that it will provide interpretation services for inquiries about the novel coronavirus infection (Wuhan pneumonia) to foreigners residing in Korea and foreign tourists in cooperation with the Korea Disease Control and Prevention Agency.

The Tourism Organization connected foreign inquiries coming to the 1339 call center of the Disease Control and Prevention Agency, which currently operates only in Korean and is difficult for foreigners to use, to the organization's 1330 tourism information call center to facilitate interpretation service support. When foreigners call 1339 of the Disease Control and Prevention Agency, they press 4 according to the newly prepared foreign language guidance, enabling an easy and convenient three-way call connection between the foreigner, 1330 (interpretation), and 1339.

The Tourism Organization's 1330 tourism information call center also provides interpretation services through three-way calls in emergency situations in cooperation with the National Police Agency, the National Fire Agency, and others. The service languages total eight (Korean, English, Chinese, Japanese, Russian, Vietnamese, Thai, Malay-Indonesian), among which English, Japanese, Chinese, and Korean operate 24 hours a day, year-round.

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