"Phone of a Hearing-Impaired Customer. Please Send a Text" LGU+'s Kind ICT

[Asia Economy Reporter Koo Chae-eun] "This is the mobile phone of a customer with a hearing impairment. Please contact via text message."

LG Uplus announced on the 6th that it will provide this kind of call connection tone service free of charge for customers with hearing impairments. When a hearing-impaired person receives a call, someone nearby would answer on their behalf, switch to a video call to communicate via sign language, or send a call rejection text message.

However, from now on, if a hearing-impaired recipient applies for the dedicated call connection tone service, the calling customer will hear a voice message saying, "This is the mobile phone of a customer with a hearing impairment. Please contact via text message." The company explained that this is expected to be useful when important calls come through third parties such as delivery services, government offices, or banks.

The hearing-impaired call connection tone service can be subscribed to for free through the U+ Customer Center application. Afterwards, users can select the sound source via the ‘Music Belling’ app or mobile web. The voice guidance can be chosen between a calm voice and a cheerful voice, and background music options include ▲piano melody ▲various instrument melodies ▲natural sounds, offering a total of six sound sources available for use.

Lee Jung-woo, head of LG Uplus Music Service Team, said, "We considered what telecommunications companies could improve in areas where hearing-impaired people frequently experience inconvenience in daily life," adding, "We will continue to introduce warm services so that people with disabilities can also feel the convenience of technology and be happy."

This content was produced with the assistance of AI translation services.