Daejeon City Buses 'Service Quality Improvement', Evaluation Scores Also Up

Graph of 'Service Quality Improvement' Evaluation Scores for Daejeon City Buses from 2014 to 2019. Provided by Daejeon City

[Asia Economy (Daejeon) Reporter Jeong Il-woong] It has been confirmed that the evaluation score of Daejeon city buses' annual service quality survey has increased by nearly 10 points over the past six years.

According to Daejeon City on the 6th, this year's service evaluation score for local city bus companies was recorded at 92.23 points. The evaluation scores showed an increasing trend each year: 82.36 points in 2014, 83.14 points in 2015, 87.15 points in 2016, 88.91 points in 2017, and 91.22 points in 2018.

The city analyzes that the consciousness of transportation workers has changed due to the operation of about 160 citizen monitors, kindness training for transportation workers, and differentiated distribution of performance bonuses, resulting in an improvement in service quality.

The evaluation is conducted through an external agency to induce stable supply and qualitative improvement of city bus services and voluntary efforts by bus companies.

The city conducts field surveys, boarding surveys, and performance surveys reflecting 19 indicators in three areas: operation management, safety, and customer satisfaction through the external agency.

As a result, Dongin Passenger Transport received the highest evaluation score of 95.96 points. Following were Sanho Transportation with 95.25 points and Donggeon Transport with 94.23 points, ranking in the top three. The bottom three in evaluation scores included Gyeryong Bus (11th place, 89.22 points), Daejeon Transportation (12th place, 89.92 points), and Geumseong Transportation (13th place, 87.09 points).

The city plans to apply grade-based additional rates and distribute performance bonuses differentially within this month according to the ranking results. The grade-based additional rates are ▲S grade (1st to 3rd place) 120%, ▲A grade (4th to 7th place) 100%, ▲B grade (8th to 10th place) 80%, and ▲C grade (11th to 13th place) 40%.

Kang Gyu-chang, Director of the Transportation and Construction Bureau of the city, said, “It has been confirmed that the service scores of Daejeon city buses are improving every year, but behind this, citizens' demands and expectations are becoming more complex and diverse.” He added, “The city will continue to work with bus companies to provide the best service to citizens.”

This content was produced with the assistance of AI translation services.