Yoon Jong-kyu, Chairman of KB Financial Group, Starts New Year with 'Customer-Centric Management'

On the 2nd, KB Kookmin Bank Chairman Yoon Jong-kyu (third from the left) and employees pose for a commemorative photo during an on-site visit to the KB Kookmin Bank call center.

[Asia Economy Reporter Kangwook Cho] On the 2nd, KB Financial Group announced that Chairman Yoon Jong-kyu, as his first step in the new year, visited the call centers of KB Kookmin Bank and KB Insurance, which are at the forefront of customer contact for non-face-to-face customers, shaking hands with over 800 employees and expressing gratitude for their hard work along with New Year's greetings.

An employee of the KB Kookmin Bank call center said, "Despite the busy schedule on the first day of the new year, seeing the Group CEO visit the call center and personally thank each employee made me feel sincere appreciation and great pride. From now on, I will do my best with the mindset that each customer I speak with is my customer and my family."

Chairman Yoon told the call center employees, "The call center plays a very important role in providing customers with KB's seamless service," and added, "I hope you will do your best not only to deliver KB's voice to customers but also to convey customers' vivid voices back to KB, so that KB Financial Group's customer-centric management can leap to a higher level."

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