"Just Say 'Issue My Certificate'... Kakao Adds Voice Feature to 'AI National Secretary'"

Kakao and Ministry of the Interior and Safety Update 'AI National Secretary' Pilot Service
Voice Commands Now Enable National Secretary Services Within KakaoTalk
Public Facility Search and Reservations Also Available

Kakao announced on May 14 that it has enhanced the 'AI National Secretary Pilot Service (AI National Secretary)' by adding a voice function and enabling users to complete public facility reservations within KakaoTalk.

The AI National Secretary is an AI agent pilot service launched last March in collaboration between Kakao and the Ministry of the Interior and Safety, allowing users to access public services through conversational interactions within KakaoTalk. Without installing a separate app, users can issue electronic certificates and make public facility reservations through the KakaoTalk channel 'Gukbbi, the National Secretary'.

Kakao announced on the 14th that it has added voice functionality to the "AI National Secretary Pilot Service (AI National Secretary)" and enhanced the service to allow reservations for public facilities to be completed within KakaoTalk. Kakao

With this update, users can now utilize the service via voice commands instead of text input. Tasks such as issuing electronic certificates or reserving public facilities can be completed simply by using voice commands like "Issue a resident registration certificate" or "Reserve a tennis court."

Public facility reservations can now also be fully completed within the KakaoTalk chat window, from searching to booking. Previously, users had to move to a separate service to finalize reservations. Accessibility has also been improved by allowing users to directly launch the service through the AI National Secretary icon in the 'More' tab of KakaoTalk.

Kakao plans to further enhance the service by expanding connections with everyday public services and proactively suggesting services tailored to users' situations.

Yoo Yongha, AI Connect Performance Leader at Kakao, stated, "AI National Secretary has been continuously enhanced since its launch to improve user convenience," adding, "By expanding the service from text to voice and from guidance to execution, we aim to create an environment where anyone can easily and naturally access public services."

This content was produced with the assistance of AI translation services.