Yangsan-si, Continuous Improvement in Government Civil Service Comprehensive Evaluation

Among City-Level Local Governments in Gyeongnam, Selected as the Best
Grade Improved from 'Ra' in 2022 to 'Da' in 2023 and 'Na' in 2024

Yangsan City in Gyeongnam was selected as an excellent institution by receiving a ‘Na’ grade, one level higher than last year, in the 2024 Comprehensive Civil Service Evaluation jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

Yangsan City Hall Communication Civil Service Office.

In particular, this evaluation achieved the highest score among city-level local governments in Gyeongnam Province along with Jinju City, continuously improving from a ‘Ra’ grade in 2022, a ‘Da’ grade in 2023, to a ‘Na’ grade in 2024.

The Comprehensive Civil Service Evaluation assesses the overall civil complaint handling of 307 institutions nationwide, including central administrative agencies, metropolitan and provincial offices of education, and local governments.

The comprehensive evaluation is conducted over one year based on 20 core indicators of civil complaint affairs and is determined by five grades (Ga to Ma).

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Yangsan City is making multifaceted efforts to improve civil complaint satisfaction, such as providing proactive civil complaint information and promoting citizen-engaged administration through online communication channels. Additionally, the city plans to establish a culture of kindness among public officials by selecting kind officials and departments and conducting cyber kindness training for all public employees.

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Song Seong-mi, head of the General Civil Complaints Division, said, “We will pay even more attention and effort to improve Yangsan City’s civil service,” adding, “We will identify and improve shortcomings to do our best for better satisfaction of both civil complainants and civil service officers.”

This content was produced with the assistance of AI translation services.