Kwonikwi "Over 23,000 Grievance Complaints Processed Since Yoon Government Inauguration"

Solved 6,661 Cases Over 2 Years and 6 Months
Resolved Grievances of 260,000 Citizens
Improvements in Low Birthrate, Youth, and Fairness Systems

The Anti-Corruption and Civil Rights Commission (ACRC) has handled over 20,000 grievance complaints since the launch of the Yoon Seok-yeol administration and contributed to resolving conflicts for more than 260,000 citizens.

On the 15th, the ACRC announced that since the start of the Yoon Seok-yeol administration, it has processed a total of 23,480 grievance complaints, resolving 6,661 cases (28.4%) among them. During this period, 668 collective complaints were resolved.

One major resolved complaint involved leading the construction of a road through the completion of the Yeongju Multipurpose Dam. The dam’s completion had been delayed for seven years and was considered a long-awaited project by approximately 33,000 residents. Additionally, the ACRC facilitated an agreement to relocate the emergency runway in Jukbyeon, Uljin, enabling the construction of Shin Hanul Nuclear Power Plant Units 3 and 4. The commission also resolved a collective complaint regarding the suspension of U.S. military helicopter firing drills at the Suseong Firing Range in Pohang, Gyeongbuk, which had been halted for three years due to local opposition.

The commission also focused on resolving grievances of socially vulnerable groups. Representative cases include support for the adaptation of North Korean defectors and improvements to the living conditions of Hansen’s disease patients. To assist young adults preparing for independence in entering society, the ACRC signed a memorandum of understanding with the Kim & Chang Law Office’s Social Contribution Committee to provide mentoring on everyday legal matters.

From a systemic perspective, significant improvements were pursued in three areas: low birth rates, youth, and fairness. In the low birth rate sector, measures were devised to recognize the entire parental leave period as work experience and to raise parental leave allowances to the level of basic salary. For the youth, the focus was on expanding opportunities for social advancement and supporting access to safe housing. In the fairness sector, the commission recommended that the Ministry of Culture, Sports and Tourism establish regulations to eradicate ticket scalping.

The duration of administrative appeals for rights protection was also significantly reduced. Unlike administrative litigation, which involves complex procedures and requires hiring a lawyer, administrative appeals have been preferred by citizens due to their swift processing and no cost. The average processing time for administrative appeals, which was 75.8 days in 2022, decreased by 20 days to 55.4 days as of last month.

The ACRC also expanded oral hearings to ensure sufficient protection of citizens’ right to defense during the appeal process. The number of oral hearings increased from 65 cases in 2022 to 132 cases as of last month. The commission plans to establish a mobile video hearing system by 2026, allowing citizens to participate in oral hearings from their homes.

Chairman Yoo Cheol-hwan stated, "We will continue to actively resolve public grievances from the citizens’ perspective and warmly address the difficulties of vulnerable groups. We will do our best to ensure that the protection of citizens’ rights is carried out systematically and continuously."

This content was produced with the assistance of AI translation services.