Pyeongtaek Port Authority Ranks 1st Among 97 Local Public Enterprises in Provincial Customer Satisfaction Survey

The Gyeonggi Pyeongtaek Port Authority received the highest score among local public enterprises in the province in the 'Local Public Enterprise Management Evaluation Customer Satisfaction' survey conducted by the Local Public Enterprise Evaluation Institute.

The Local Public Enterprise Management Evaluation Customer Satisfaction survey is conducted annually on local public enterprises nationwide subject to management evaluation. It assesses customer service through telephone and interview surveys divided into ▲service environment ▲service process ▲service results ▲social satisfaction ▲overall satisfaction.

Pyeongtaek Port Marine Center Exterior View

In last year's survey, Pyeongtaek Port Authority scored 93.32 points, 11.63 points higher than the overall average satisfaction score of 81.69, ranking 4th among 383 local public enterprises nationwide. It also ranked 1st among 97 institutions in the province.

In this evaluation, Pyeongtaek Port Authority received scores of 92.71 for service environment, 92.10 for service process, 94 for service results, 93.69 for social satisfaction, and 90.31 for overall satisfaction.

Kim Seok-gu, President of Pyeongtaek Port Authority, stated, "This result is due to the efforts of all employees to provide high-quality services to various customers using Pyeongtaek Port, Jebu Marina, and the Gyeonggi Marine Safety Experience Center." He added, "We will continue to do our best to strengthen communication with customers for ESG management practice and customer satisfaction."

This content was produced with the assistance of AI translation services.