Various Certificates at Once on Mobile... Hana Bank Revamps Electronic Certificates

Real-Time Utilization in Loan and Other Operations

Hana Bank has revamped its electronic certificate service. Branch employees can now quickly verify electronic certificates provided by customers and utilize them in real time for account opening, loan applications, and more.

Hana Bank announced on the 15th that it has implemented this upgrade to the 'Hana OneQ Electronic Certificate' service.

The ‘Hana OneQ Electronic Certificate’ service allows customers to easily apply for and receive various public documents provided by Government24 through Hana Bank’s mobile application ‘Hana OneQ’ and its own authentication certificate, ‘Hana Certificate.’

With this upgrade, a system has been applied that enables branch employees to promptly verify electronic certificates submitted by customers. A digital environment has been established where electronic certificates can be used in real time for various banking services such as account opening and loan applications, improving the process so that customers visiting branches can immediately use public documents during consultations.

The public documents currently available for issuance through the ‘Hana OneQ Electronic Certificate’ service include a total of 13 types, such as ▲Resident Registration Certificate and Transcript ▲Income Amount Certificate ▲Family Relation Certificate. In particular, for frequently used or unfamiliar financial services like jeonse deposit loans and foreign exchange reporting, a bundled application function is also provided, allowing customers to receive all necessary documents at once along with guidance on required paperwork.

Detailed information about Hana Bank’s ‘Hana OneQ Electronic Certificate’ service can be found on the ‘OneQ Wallet’ page within the ‘Hana OneQ’ mobile app. A Hana Bank official stated, "We will continue to strive to activate an omnichannel service linking branches and digital channels so that customers who are digitally marginalized or unfamiliar with non-face-to-face services can also enjoy the convenience of digitalization."

This content was produced with the assistance of AI translation services.