Gwangju Bank Selected as an Excellent Company for Two Consecutive Years in Korea's Financial Consumer Protection Index

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] Gwangju Bank announced on the 26th that it was selected as an excellent company for two consecutive years in the regional bank category of the 2022 "Korea Financial Consumer Protection Index" announced by the Korea Management Association Consulting.

The Korea Management Association Consulting has been announcing the "Korea Financial Consumer Protection Index" since last year by measuring the perceived level of consumer protection systems and activities to improve the domestic industry's and companies' internal and external competitiveness.

This survey was conducted from mid-September to the end of October, distributing online questionnaires to about 17,000 residents of 17 cities and provinces nationwide, investigating the perceived quality of products and services directly experienced by consumers for 34 industries and 168 companies.

For the financial sector, the survey targeted 65 companies across 10 industries, and Gwangju Bank achieved the feat of being selected as an excellent company in the regional bank category for two consecutive years following last year.

Song Jong-wook, President of Gwangju Bank, said, "With the enforcement of the Financial Consumer Protection Act raising issues about consumer protection, we will listen more closely to our customers' voices and do our best to enhance financial consumer trust and strengthen their rights and interests." He added, "Through the genuine practice of customer-centric management, we will become a representative bank of Gwangju and Jeonnam loved by customers of all generations, from young customers to middle-aged and older customers, as a financial partner for our customers and local residents."

This content was produced with the assistance of AI translation services.