Changwon Facilities Corporation Receives Re-Certification as a 'Korea Service Quality Excellence Institution'

Gyeongnam Changwon Facilities Corporation has obtained re-certification as an "Excellent Korean Service Quality Institution (SQ)."

[Asia Economy Yeongnam Reporting Headquarters Reporter Song Jong-gu] Changwon Facilities Corporation in Gyeongnam has obtained the 'Korea Service Quality Excellent Institution (SQ) Re-certification' organized by the Ministry of Trade, Industry and Energy and the Korea Service Promotion Association.

The Korea Service Quality Excellent Institution (SQ: Service Quality) certification is a system that objectively evaluates excellent quality services and certifies them. Certification is awarded through strict evaluations such as document review, on-site assessment, and secret evaluation.

The corporation received high scores in all evaluation categories including leadership and management strategy for service quality improvement, willingness to implement, organizational system, and performance management in this evaluation as well as in 2019.

In particular, efforts such as operating a customer monitoring group, improving customer suggestions, developing services tailored to customer needs at each workplace, and fostering an internal and external anti-corruption culture were highly praised.

Acting Chairman Jeong Cheol-young said, “Taking this excellent company re-certification as an opportunity, we will strive even harder to provide high-quality services that citizens can feel and be satisfied with.”

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