Suwon-si Enhances Civil Complaint Satisfaction through Active Administration National Application System

Suwon City Hall Exterior View

[Asia Economy (Suwon) = Reporter Lee Young-gyu] Suwon City in Gyeonggi Province has launched a campaign to promote the 'Active Administration National Application System,' introduced to quickly resolve civil complaints that could not be handled due to lack of regulations and to increase citizen satisfaction with proactive administration.

Introduced last year, the Active Administration National Application System allows any citizen to apply for active administration (requesting resolution of issues caused by unclear laws, etc.) through the 'National Sinmungo' website to improve unreasonable regulations and encourage proactive work by public officials. If the results of complaint handling are unsatisfactory due to passive administration, citizens can request a re-examination.

Eligible applications include: ▲matters aimed at achieving public interest purposes ▲cases that were submitted to other complaint or proposal channels but were rejected ▲cases where complaints were refused or proposals were not accepted due to absence or ambiguity of laws. All three conditions must be met to apply.

Applications can be made through the National Sinmungo website. The submitted cases are received and reviewed by the Anti-Corruption and Civil Rights Commission and then assigned to the relevant agency (department in charge of active administration).

Thereafter, the relevant agency promptly reviews the content and processes the application through procedures such as meetings of the Active Administration Committee and prior consultations.

A city official stated, "We have established and are implementing the '2022 Suwon City Active Administration Execution Plan,' consisting of 30 tasks including the operation of the Active Administration National Application System and 11 key tasks. We will promptly handle complaints that could not be processed due to lack of related regulations to resolve citizens' difficulties."

This content was produced with the assistance of AI translation services.