Gwangju Seo-gu, One-Stop Civil Complaint Solution 'Baro Munja Harangkke' Receives Positive Response

[Asia Economy Honam Reporting Headquarters Reporter Shin Dong-ho] Seo-gu, Gwangju Metropolitan City (Mayor Kim I-gang) is presenting an innovative model of communication and trust administration through 'text messages'.

According to Seo-gu on the 15th, 'Baro Munja Harangkke,' a direct communication channel between the mayor and residents, has been evaluated as creating new momentum for regional development by achieving meaningful results within 100 days of its implementation.

Launched on August 8, 'Baro Munja Harangkke' started with the purpose of opening a dedicated text message number through which Mayor Kim I-gang can communicate directly with residents, promptly resolve daily civil complaints, and actively reflect various ideas and opinions of residents in policies.

The dedicated number was also carefully created by public officials brainstorming together.

'3080' signifies a communication channel open to all age groups from people in their 30s to seniors in their 80s, and '8249 (ppalli Seo-gu)' expresses the determination to respond quickly to residents' voices.

Seo-gu responds to all civil complaints and policy proposals received through 'Baro Munja Harangkke' within 48 hours (2 days) by either completing the process or providing a response regarding future plans.

On the 100th day of operation, a total of 660 opinions were received through 'Baro Munja Harangkke.' Among them, daily civil complaints accounted for 338 cases, the most numerous, followed by 153 cases of system improvements and long-term tasks, and 53 safety-related complaints.

Through 'Baro Munja Harangkke,' Seo-gu has resolved chronic civil complaints that had been neglected for years through collaboration, while also quickly identifying and addressing welfare and safety blind spots.

By promptly connecting the relevant institutions and staff to various complaints and facilitating direct communication with complainants to propose alternatives, it has also contributed to enhancing the trustworthiness of district administration.

The illegal parking and stopping complaints of large ships on the upper bridge of the Second Ring Road in Maewol-dong, Seo-gu, had been a chronic issue with 114 complaints filed over two years through the National Sinmungo (People's Petition System).

In September, this issue received through 'Baro Munja Harangkke' was resolved within a month through collaboration with Gwangju Metropolitan City and the Western Police Station. The long-neglected ships were relocated elsewhere, and PE-type protective barriers were installed to block vehicle access to the area.

Since the introduction of 'Baro Munja Harangkke,' Seo-gu has received great responses from residents due to one-stop civil complaint resolution.

Also, it eliminates the inconvenience of residents having to search various complaint channels such as National Sinmungo and Safety Sinmungo individually to post their opinions; when inconveniences are raised via text message, the responsible department and staff are immediately connected.

'Baro Munja Harangkke' serves not only as a civil complaint channel but also captures diverse voices of residents including policy proposals and support for district administration, establishing itself as Seo-gu's 'communication hotline.'

Mayor Kim I-gang said, "Active participation of residents is a precious driving force leading the changes in our Seo-gu," and added, "We will continue to realize a people-centered 'Together Seo-gu, Proud Seo-gu' by not missing the vivid voices from the field as we do now."

Asia Economy Honam Reporting Headquarters Reporter Shin Dong-ho baekok@asiae.co.kr

This content was produced with the assistance of AI translation services.