From Dumplings to Work Gloves... Chorokmaeul "Apologizes to All Customers"

Chorokmaeul "Indefinite Suspension of Sales for the Product"
Strengthening Cooperation with Manufacturer and Reviewing Internal Inspection Process

[Asia Economy Reporter Han Seung-gon] Foreign substances were found in Chorokmaeul's dumpling products, prompting the company to apologize and indefinitely suspend sales of the affected products. Chorokmaeul is an organic food distribution company acquired by the meat distribution platform Jeongyookgak.

Jeongyookgak issued a statement on the 3rd, saying, "We apologize to all customers who were concerned after foreign substances were found in our wheat dumplings sold by our company."

According to the industry, on the 31st of last month, a customer complaint was received reporting that a work glove was found in Chorokmaeul's wheat dumplings. Photos showing the work glove stuck to the dumplings were posted on major online communities.

In response, Chorokmaeul conducted an internal investigation and on the 1st suspended sales of the product and recalled it from about 390 stores nationwide. The company also explained that the person responsible personally visited customers to apologize.

Chorokmaeul issued an apology regarding the foreign substance detection and decided to suspend sales of the related products indefinitely. Photo by Chorokmaeul website capture

Jeongyookgak stated, "Products that did not meet our internal quality standards were sold through our company, and we confirmed that there were issues in the guidance process following customer inquiries. Immediately after the incident, we investigated the cause and confirmed that foreign substances were mixed in during the manufacturer's production process. We have decided to indefinitely suspend sales of products (including six other types besides the wheat dumplings) produced by the manufacturer until a definite preventive measure is established."

They added, "We will thoroughly review our internal inspection processes, including strengthening cooperation with the manufacturer for all products, to prevent such incidents from recurring and ensure food safety. We will also thoroughly implement improvements and training across the entire customer service process."

This content was produced with the assistance of AI translation services.