[2022 National Audit] 업무 Disruption Due to Internal System Error at National Tax Service... NTS Commissioner Cites "Internal Network Issue"

National Tax Service Commissioner: "No Issues with 'Hometax' Widely Used by Taxpayers, Problem Was with Internal Network"

Commissioner Kim Chang-ki of the National Tax Service responding to questions from lawmakers during the National Assembly's Public Administration and Finance Committee's audit of the National Tax Service, Seoul Regional Tax Office, Central Regional Tax Office, and Incheon Regional Tax Office held on the morning of the 12th at the Government Sejong 2 Complex. Commissioner Kim also attended the comprehensive audit of the committee on the 21st. (Image source=Yonhap News)

[Asia Economy Reporter Moon Chaeseok] On the morning of the 21st, an error occurred in the internal system of the National Tax Service (NTS), causing disruptions in operations at frontline tax offices.

At around 9:50 a.m., the NTS displayed a notice stating "Connection is delayed" after the National Tax Administration System (NTIS) experienced slow access and login failures due to frequent disconnections.

NTIS is an internal system used by NTS employees. The NTS identified that the error occurred during communication equipment improvement work by the Ministry of the Interior and Safety’s National Information Resources Service, which operates the NTIS server.

The connection delays caused by the system error lasted for about an hour, and the system error has now been resolved.

Due to the error, frontline tax office employees had difficulty accessing NTIS, causing confusion in the morning for people who visited tax office civil service centers to handle various tax filings and certificate issuances. However, the Internet tax payment service Hometax, used by both NTS employees and the general public, operated normally without errors.

At the National Assembly’s Planning and Finance Committee audit on the same day, NTS Commissioner Kim Chang-gi explained in response to a question from Democratic Party lawmaker Han Byung-do, "Hometax, which is widely used by taxpayers, had no issues, but the internal network NTIS used by employees had problems. This occurred during the Ministry of the Interior and Safety’s communication equipment upgrade process."

Commissioner Kim added, "We will strengthen cooperation with the Ministry of the Interior and Safety going forward."

This content was produced with the assistance of AI translation services.