Samsung Fire & Marine Insurance Direct Chak Dedicated Call Center for Child Insurance Operation
'Samsung Fire & Marine Insurance Direct Chac' Dedicated Call Center for Child Insurance
View original image[Asia Economy Reporter Changhwan Lee] Samsung Fire & Marine Insurance announced on the 14th that, fueled by the recent increased interest in the 'Samsung Fire & Marine Direct Chak' child insurance, it started operating a dedicated call center for children's insurance on the 30th of last month.
The range of products available for consultation at the dedicated call center includes children's insurance, children's indemnity insurance, and children's dental insurance. Customers can select child insurance-related options via voice ARS or the visible digital ARS screen to receive consultation.
Consultations are conducted through ARS, covering not only basic product inquiries but also compensation-related matters.
Samsung Fire & Marine Insurance explained that with the launch of the dedicated call center for child insurance, the digital ARS screen has been newly reorganized by insurance type, allowing customers to intuitively select products and receive consultations.
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A representative of 'Samsung Fire & Marine Direct Chak' stated, “As demand for child insurance has increased, we started operating a dedicated call center to enable faster consultation. We will strive to ensure greater customer satisfaction through the industry's only dedicated call center for child insurance.”
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