KB Kookmin Bank Conducts Digital Financial Education for Senior Customers

[Asia Economy Reporter Eunju Lee] KB Kookmin Bank announced that it will conduct ‘Senior Digital Financial Education’ until the end of December to improve senior customers’ mobile usage skills and prevent digital financial fraud.

This ‘Senior Digital Financial Education’ targets customers in their 50s to 70s. Professional instructors will visit partner organizations such as the Korea Senior Welfare Center Association and the Korean Senior Citizens Association to conduct the training. Through a total of 100 sessions, financial education will be provided to about 2,000 people.

The training course consists of three parts. ‘Part 1’ covers mobile banking registration and passbook creation, certificate issuance, account inquiry, and remittance, focusing on mobile banking usage. ‘Part 2’ is integrated account information management education, where participants learn to check and close dormant accounts, and review personal loan, card, insurance, and securities details. ‘Part 3’ includes virus scanning, installation of vaccine and voice phishing blocking apps to prevent financial fraud, and understanding types of financial fraud cases. A KB Kookmin Bank official stated, “This education was planned to support senior customers in adapting well to the era of non-face-to-face finance.”

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