Samsung Electronics Launches Sign Language Consultation Service at Online and Offline Stores

Video Consultation Among Hearing and Speech-Impaired Customers, Detailers, and Sign Language Interpreters
First in Korea's Electronics Industry to Offer Sign Language Consultation Across Sales, Service, and Installation

[Photo by Samsung Electronics]

[Asia Economy Reporter Han Ye-ju] Samsung Electronics announced on the 24th that it will introduce sign language consultation services at both online and offline stores.

Customers with hearing and speech disabilities can receive the entire process?from product information to key feature demonstrations and purchase consultations?through a three-way video consultation service involving Samsung Electronics' product specialists called 'D'tailor' and sign language interpreters.

This service can be used by prior reservation through the Samsung VR Store, a non-face-to-face integrated shopping service that provides the same shopping environment as physical stores online, the Samsung.com store consultation reservation page, and Samsung Digital Plaza. Samsung Electronics also plans to produce and distribute sign language guide videos to make the service easier to use.

The sign language consultation service is operated under a consignment contract with the Gyeonggi-do Association of the Deaf, and certified dedicated interpreters will provide professional sign language consultation services.

With the introduction of sign language consultation services at both online and offline stores, Samsung Electronics has become the first in the domestic electronics industry to offer sign language interpretation consultation services across all areas including sales, service, and installation. Samsung Electronics Service and Samsung Electronics Logitech have been providing sign language consultation services since March of this year.

Hyun-jung Lee, Executive Director of Samsung Electronics Korea, said, "We have introduced sign language consultation services at both online and offline stores so that more customers can conveniently consult on Samsung Electronics' various products anywhere without language or mobility inconveniences," adding, "We will continue to make great efforts to improve customer accessibility not only in the products themselves but also throughout the product distribution process."

This content was produced with the assistance of AI translation services.