Lina Life Insurance "Awards TM Agents Leading Financial Consumer Protection"

[Asia Economy Reporter Changhwan Lee] LINA Life Insurance announced on the 17th that it selected TM (Telemarketing) planners who took the lead in protecting the rights and interests of financial consumers and expressed its gratitude.

LINA Life holds an annual Consumer Protection Year Award to encourage employees practicing customer-centric management. This year, in line with strengthened financial consumer protection policies, it established the 'Consumer Protection Excellence Planner Special Award' and selected TM planners who practiced complete sales.

The planners who won the Complete Sales Excellence Planner Award in the '1st TMR (Telemarketer) Special Award' are △ Jung Hyonang from TM Seoul Sales Headquarters DRTV Center △ Kim Eunjeong from TM Daegu Busan Sales Headquarters POM-DG Center △ and Won Dokyung from TM Seoul Sales Headquarters DRTV Center, totaling three people.

To be selected as a Complete Sales Excellence Planner, one must meet stringent criteria including a high number of new contracts, top lowest incomplete sales rate, excellent evaluation in complete sales rate, and focused management warning rate.

Shim Hyesook, LINA Life CCO (Chief Consumer Protection Officer), said, “We established the special award to express our gratitude to the planners who put customers first despite the difficulties in sales activities due to COVID-19,” and added, “LINA Life will continue to uphold values centered on customers.”

This content was produced with the assistance of AI translation services.