Damyang-gun Conducts Joint Police Drill for Handling Malicious Complaints

Formation of Emergency Response Task Force to Enhance Rapid Response Capability in Emergency Situations

On the 14th, the Open Civil Complaints Department conducted a simulation drill to prepare for emergency situations that may arise during civil complaint handling, with about 50 people including civil complaint officers and police gathered. Photo by Damyang-gun

[Asia Economy Honam Reporting Headquarters Reporter Kim Chunsu] Damyang-gun, Jeonnam (Governor Lee Byeongno) announced on the 15th that on the 14th, more than 50 people including civil service officers in charge of civil complaints and police gathered at the Open Civil Complaints Division to conduct a mock drill to prepare for emergency situations that may occur during civil complaint work.

This drill was prepared jointly with the Damyang Police Station to protect civil servants and residents exposed to danger in emergency situations frequently occurring in the civil complaints office, such as verbal abuse and assault, and to improve systematic on-site response capabilities.

On the day of the drill, assuming a situation where a civil complainant committed verbal abuse and assault, the focus was on familiarizing with the emergency response manual, checking the operation of the emergency bell, and preventing damage to civil servants and visiting complainants through rapid communication and dispatch of the police station.

In particular, the emergency bell directly connected to the 112 Integrated Situation Room of the Jeonnam Provincial Police Agency was used to simulate a situation where police officers subdued the offending complainant, making it resemble an actual situation.

A county official said, “Employees are having difficulties due to the increasing number of unusual complaints every year,” and added, “Through mock drills, we will learn how to wisely handle unusual complaints and create an environment that protects both the staff in charge and the complainants.”

Meanwhile, the county is strengthening civil complaint handling capabilities by conducting annual civil complaint response training along with mock drills, and operates a professional psychological counseling room to protect employees suffering psychological distress.

In addition, various policies are being implemented to create a safe working environment, such as installing CCTV, emergency bells, establishing automatic recording phone systems, and distributing civil complaint response manuals.

This content was produced with the assistance of AI translation services.