Hanwha General Insurance Achieves '8 Consecutive Times' Consumer-Centered Management (CCM) Certification

Hanwha General Insurance announced on the 10th that it received the CCM certification for the 8th consecutive time in recognition of its contribution to spreading a consumer-centered management culture at the 2022 first half Consumer-Centered Management (CCM) certification ceremony held by the Fair Trade Commission at EL Tower in Seocho-gu, Seoul. Jeong Jin-wook, Standing Commissioner of the Fair Trade Commission (left), and Kim Hee-gap, Head of Customer Service at Hanwha General Insurance (CCO, Executive Director, right), are posing for a commemorative photo.

[Asia Economy Reporter Changhwan Lee] Hanwha General Insurance announced on the 10th that it received the CCM (Consumer-Centered Management) certification for the 8th consecutive time at the 2022 first half CCM certification ceremony held by the Fair Trade Commission at EL Tower in Seocho-gu, Seoul, in recognition of its contribution to spreading a consumer-centered management culture.

Hanwha General Insurance, which received its first CCM certification in 2008 and has obtained the certification for 8 consecutive times this year, was highly evaluated in this assessment for expanding its dedicated customer service organization and diversifying services for vulnerable groups, thereby making efforts to enhance consumer rights and establishing a model case of consumer-centered management.

Among these, the service for vulnerable groups using the ‘Digital Video Window’ is the CCM activity that the company focuses on the most. Hanwha General Insurance introduced and operates the ‘Digital Video Window’ service, which allows one-on-one video consultations with professional counselors for customers in areas where visiting customer centers is difficult and for digitally vulnerable groups such as the elderly, the first in the industry.

In addition, services such as the ‘Direct Connection to Counselor Service,’ which does not require ARS menu selection when elderly customers call the main number, and product brochures with enlarged fonts and infographics are also provided.

A Hanwha General Insurance official said, “We will continue to strengthen our digital service capabilities and establish ourselves as a top-tier general insurance company leading the enhancement of customer value.”

This content was produced with the assistance of AI translation services.