Hana Bank Launches Non-Face-to-Face 'e-L/G Issuance Service'

Meeting Customer Needs and Improving Branch Operations
Energy Saving and Carbon Emission Reduction through 'Paperless'... Contributing to ESG Management Practice

[Asia Economy Reporter Yu Je-hoon] Hana Bank announced on the 2nd that it has newly established the 'e-L/G Issuance Service,' a non-face-to-face import cargo delivery guarantee (L/G·Letter of Guarantee) issuance process, on the corporate foreign exchange digital platform Hana Trade EZ, which was launched in July last year to enhance convenience for corporate foreign exchange transaction customers. An L/G is a document that an importer submits to the shipping company (shipowner) with a bank guarantee to receive cargo earlier when the cargo arrives before the shipping documents during maritime transport.

With the implementation of the e-L/G issuance service, the existing L/G issuance tasks, which were only possible through branches and EDI, are now available on the Hana Trade EZ platform. As a result, tasks such as ▲contract and transport supporting document submission ▲visiting branches for L/G issuance ▲submission of physical documents to the shipping company have been simplified into a non-face-to-face process, and concerns about L/G loss due to e-L/G issuance have been eliminated, thereby enhancing convenience for corporate foreign exchange transaction customers.

Additionally, the results of e-L/G issuance can be notified via KakaoTalk alerts, and the issued L/G can be printed through the Hana Trade EZ platform without visiting a branch, meeting the diverse needs of customers changed by COVID-19. Furthermore, it is expected to contribute to environmental, social, and governance (ESG) management by improving the speed of branch work processing and reducing energy consumption and carbon emissions through paperless operations.

A Hana Bank Foreign Exchange Business Division official stated, "With the implementation of this service, we have met the changing needs of corporate customers in the non-face-to-face era, and it is expected to help reduce branch workload," adding, "We will continue to provide the best satisfaction through the expansion of services on the Hana Trade EZ platform."

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