Gyeongbuk Office of Education Promotes Development of 'Cheongbu Gitok Chatbot Service'

Providing a 'Chatbot Service' for Real-Time Answers to Questions About the Conflict of Interest Prevention Act

Gyeongbuk Office of Education is promoting the development of the 'Cheongbu Gitok Chatbot Service'.

[Asia Economy Yeongnam Reporting Headquarters Reporter Dongguk Lee] The Gyeongbuk Office of Education is developing the ‘CheongbugiTalk Chatbot Service,’ which provides real-time responses to questions related to the Conflict of Interest Prevention Act through a chatbot to facilitate the early establishment of the law.

A ‘chatbot’ is a compound word of ‘chatting’ and ‘robot,’ referring to artificial intelligence technology that enables conversation via text or voice on messengers. By entering only key keywords, it automatically recognizes related inquiries and provides corresponding answers.

The chatbot service has gained great popularity among the public as non-face-to-face services have rapidly expanded from private companies to public institutions due to the prolonged COVID-19 pandemic, and simple consultations can be made anytime and anywhere via messenger.

The Gyeongbuk Office of Education named the chatbot ‘CheongbugiTalk,’ a combination of ‘Cheongbugi’ (an abbreviation of Clean Gyeongbuk), which won the grand prize in the Clean Character category of the 2021 Integrity Contest, and the English word ‘Talk,’ meaning ‘to speak.’

This service is planned to be completed by June and distributed through the Gyeongbuk Office of Education’s Audit Officer SNS channels to promote the early establishment of the Conflict of Interest Prevention Act.

The development of this chatbot service is expected to enhance the satisfaction of policy users by adopting a bidirectional communication method that allows users to interact whenever they want, moving away from the supplier-oriented information delivery method.

Additionally, to activate chatbot usage, the service target will be continuously expanded beyond the Conflict of Interest Prevention Act to include other laws and information related to integrity.

Audit Officer Hyejeong Kim stated, “While firmly upholding the basic principles that must be observed in the public sector, we must adopt a flexible mindset in information delivery methods according to the times and actively embrace social trends to provide administrative services that satisfy users.”

This content was produced with the assistance of AI translation services.