LG Uplus Provides Telephone Interpretation Services in English, Chinese, and Vietnamese
Support for Terminating Communication Services at Airport Roaming Centers
Enhancing Convenience for Foreign Customers
[Asia Economy Reporter Cha Min-young] LG Uplus announced on the 10th that it will provide professional interpretation consultation and support service termination at airports for foreign residents in Korea who have difficulty communicating in Korean.
LG Uplus has introduced a "telephone interpretation service" that provides telecommunications-related guidance in foreign languages such as English, Chinese, and Vietnamese. Any foreigner can access the LG Uplus Foreign Customer Center with a single phone call and receive consultation on telecommunication services in their desired language.
If the foreigner does not have a phone under their own name, they can also use the interpretation service with the help of store staff.
In addition to English, Chinese, and Vietnamese, for which interpretation consultation is currently provided, LG Uplus plans to expand to other languages with high demand from foreign customers. Russian consultation will be added within the year, and the scope of services will be expanded beyond telecommunication service guidance to include civil complaint consultation and subscription support.
The role of roaming centers at airports has also been expanded to allow foreign customers to easily terminate telecommunication services used in Korea when returning to their home countries. Foreign customers can settle everything from remaining fee payments to service termination at LG Uplus roaming centers located in Incheon and Gimhae airports.
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Meanwhile, LG Uplus will also run the "Data 100 Won per Day, Zero Burden U+ Roaming" promotion throughout May for domestic customers traveling abroad. According to the promotion, overseas departing customers can use data at a speed of 200Kbps all day in over 80 countries worldwide by paying up to 100 won per day without any separate application or subscription.
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