Seoul Gangseo-gu Civil Service Goes Smart~~~

Gangseo-gu Introduces 'Smart Integrated Queue Management System' in Civil Service Office... Civil Service Number Tickets Managed by a Single Kiosk with Real-Time Queue Status Available on Website

[Asia Economy Reporter Park Jong-il] On the 2nd, Mr. Kim ○○, who visited Gangseo-gu Office in Seoul, said, "Every time I visit the district office, there are so many ticket numbers that I get confused about which one to take, but now that they are combined into one kiosk, I can handle my tasks faster."

Gangseo-gu, Seoul (District Mayor Noh Hyun-song) announced that it has introduced the 'Smart Integrated Queue Number System,' which consolidates multiple civil service ticket numbers into a single kiosk.

The system integrates separate ticket dispensers by task to reduce confusion and inconvenience for civil petitioners and to provide prompt administrative services.

Previously, on the first floor of the district office's civil service center, there were four ticket dispensers for the Integrated Civil Service Division, family relationship registration reports, passport applications, and passport issuance, causing petitioners to often take different tickets and wait separately.

With the Smart Integrated Queue Number System, when a ticket is issued for each task from a single kiosk, the number of people waiting at each counter is displayed on a large monitor, and the call number is announced both audibly and visually in order.

This eliminated the inconvenience of petitioners taking different tickets and waiting, and allowed waiting times to be predicted by checking the queue numbers.

Additionally, to reduce congestion in the civil service center, real-time waiting status is provided on the website, enabling petitioners to visit the district office during less busy times and complete their tasks more quickly.

Furthermore, the district office has deployed on-site guides to assist residents who are not familiar with using the kiosks.

An official from the district said, "With the establishment of the Smart Integrated Queue Number System, petitioners visiting the district office can handle their civil service tasks more quickly," and added, "We will continue to find and provide smart methods to enhance the convenience of petitioners."

This content was produced with the assistance of AI translation services.