Hyundai Marine & Fire Insurance Launches Financial Consumer Protection Internalization Campaign

[Asia Economy Reporter Changhwan Lee] Hyundai Marine & Fire Insurance announced on the 28th that it conducted a financial consumer protection internalization campaign for about a month to mark the second year of the enforcement of the Financial Consumer Protection Act.

First, it explained that it distributed monitor screensavers and printed files for desks containing practical guidelines so that employees could frequently remind themselves of financial consumer protection awareness.

Mandatory training related to 'compliance with the Financial Consumer Protection Act' was conducted for executives and employees, and role-play style videos were produced and repeatedly used for training high planners.

In addition, surveys were conducted targeting executives, employees, and high planners to identify the current status of financial consumer protection awareness and derive improvement points, thereby enhancing compliance awareness.

Practical activities related to financial consumer protection were also strengthened. Subscription documents and thematic inspections were reinforced to emphasize complete insurance contract sales, and pre-inspection activities requiring prior consultation with the consumer protection general department were strengthened when promoting new policies related to consumers, such as product development, sales, and after-sales management.

A Hyundai Marine & Fire Insurance official said, "Under the slogan 'A Strong Start to the Customer's Life,' we will strive even more actively to protect financial consumers."

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