Gwangju Bank, 6th Launch Ceremony of Customer Panel 'Toktok Advisory Group'

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] Gwangju Bank recently held the 6th inauguration ceremony of the customer panel ‘Talk-Talk Advisory Group’ at its headquarters on the 25th to strengthen financial consumer protection and practice customer-centered management.

The ‘Talk-Talk Advisory Group’ is a communication channel established to reflect customers’ opinions on the bank’s products and service processes for improvement. It began its first term in 2017, and through the advisory group’s feedback, a total of 130 cases have been incorporated into actual management policies by improving financial product development and non-face-to-face channel processes.

This advisory group selected 10 customers from various age groups to reflect diverse opinions on Gwangju Bank’s financial services. The advisory activities will be conducted for a total of nine months until November, and separate incentives will be provided to outstanding participants annually.

Members directly experience Gwangju Bank’s financial products and services, report and discuss topic-based activities, and convey customers’ perspectives on financial product development and sales processes, financial services for vulnerable groups, and system improvements and introductions to Gwangju Bank. Based on this, Gwangju Bank is expected to greatly contribute to strengthening financial consumer rights and enhancing benefits by reflecting improvements in financial service development and management.

In particular, as the paradigm shifts to non-face-to-face finance, Gwangju Bank plans to strengthen communication with the ‘Talk-Talk Advisory Group’ to identify the financial needs of the ‘MZ Generation’ (Millennials and Generation Z born from the early 1980s to the early 2000s), who are becoming major customers, and to narrow the digital gap with elderly customers who are less familiar with non-face-to-face services, thereby practicing inclusive finance by actively reflecting diverse opinions.

Gwangju Bank announced that it will actively incorporate financial consumers’ opinions on financial products and services amid the rapidly changing financial environment due to digitalization of finance and will continue to expand customer participation management such as the ‘Talk-Talk Advisory Group’ to protect consumer rights.

This content was produced with the assistance of AI translation services.