Saltlux Announces Survey Results... "What is the Most Desired AI Service to Implement?"

[Asia Economy Reporter Jang Hyowon] The most desired artificial intelligence product and service to be introduced this year by domestic large corporations and institutions is a ‘big data collection and analysis platform’.

AI big data company Saltlux revealed the results of a survey conducted on 781 pre-registrants of its technology and service announcement event, ‘Saltlux AI Conference 2021 (hereinafter SAC2021),’ on the 22nd. The survey mainly included employees of major companies such as Samsung and SK, as well as faculty and staff from promising domestic universities.

According to the respondents, 54.4%, a majority, of companies and institutions either intend to introduce or are already considering introducing AI products and services. Regarding the specific timing of introduction, they answered as follows: ▲Undecided (47.5%) ▲Within one year (32.9%) ▲After one year (19.6%).

In response, a Saltlux official analyzed, “While there is an expectation that AI introduction can improve work environments and sales structures, many people seem to be facing difficulties in full-scale implementation due to lack of information or concerns about organizational restructuring.”

When asked about the AI products and services of greatest interest, the top-ranked item was the big data collection and analysis platform (18.9%), indicating a significantly increased need for systems that can gather scattered data and manage it efficiently in an era of information overload.

The 2nd and 3rd places were MetaHuman (12.4%) and chatbots (10.9%), respectively. MetaHuman has recently gained significant attention as virtual influencers like Rozy have achieved success in the entertainment sector, while chatbots are currently the most widely used AI service and are expected to continue receiving steady interest.

Other responses ranked as follows: personalized recommendation (9.6%), AI contact center (9.1%), hyper-personalized service (8.8%), speech synthesis (8.6%), knowledge graph (8.5%), graph DB (8.4%), and AI customer management system (4.8%).

A Saltlux official emphasized, “AI-based services, which have rapidly developed due to the impact of COVID-19, are continuing to spread across various industries such as education and manufacturing. Consulting with experts who have rich experience and cases is a way to increase the success rate of AI adoption.”

Meanwhile, Saltlux is a leading AI company equipped with top-level conversational AI technology in Korea and big data augmented analysis technology capable of processing continent-scale data. It has built the national chatbot service ‘Gukminbiseo (Guppi),’ used by more than 20 million people.

The main business areas include ▲chatbots (Tokbot) ▲callbots ▲AI contact centers ▲product recommendation systems ▲market analysis systems ▲customer voice analysis, and other AI and big data system construction. In June, it plans to launch beta services for the virtual human creation service ‘MetaHuman’ and the hyper-personalization solution ‘DeepSignal.’

This content was produced with the assistance of AI translation services.