Mom's Touch Establishes Integrated Quality and Hygiene Management System

[Asia Economy Reporter Moon Hyewon] Mom's Touch announced on the 29th that it has established an 'Integrated Quality and Hygiene Management (M-QMS)' process that proactively manages quality and hygiene at every stage from raw material production to menu sales this year, and plans to advance it next year.

The Integrated Quality and Hygiene Management (M-QMS) system standardizes and manages the entire value chain from product planning to production, distribution, and customer sales.

First, regular and irregular quality and hygiene inspections of existing partner companies have been strengthened to assign internal hygiene grades, and a differentiated management system by hygiene grade has been newly established to continuously supervise product quality and safety. For new raw materials and partner companies, the QA (Quality Assurance) management system has been significantly improved by introducing pre-evaluation of quality management capabilities for candidate companies and a three-strike-out policy.

The hygiene verification system at frontline stores has been expanded to four stages. In addition to the basic 'daily check' conducted daily by store owners or managers, the system includes ▲regular 'QSC inspections' by head office personnel for each store ▲'Food safety inspections' led by the head office quality management team ▲'Third-party hygiene inspections' by NSF, a global food hygiene professional auditing organization ▲and safety verification through 'microbial analysis of sales menus' by accredited analysis institutions, thereby strengthening proactive hygiene quality supervision functions in a detailed manner.

The consumer claim response system has also been restructured to enable faster responses from cause investigation to recurrence prevention and improvement measures. From a customer-centric perspective, claims are categorized in detail, and response capabilities have been enhanced through rapid handling and establishment of measures to prevent recurrence.

The Integrated Quality and Hygiene Management system introduced by Mom's Touch for the first time this year is expected to be further advanced next year. The standardized management scope will expand to include logistics and delivery systems, and the quality assurance management range will extend beyond existing food and offline stores to non-food items, online, and imported foods.

This content was produced with the assistance of AI translation services.