KB Kookmin Bank Launches Video Consultation Service in the Non-Face-to-Face Era

Providing Financial Services at the Level of Face-to-Face Channels through a Dedicated Video Consultation Window

[Asia Economy Reporter Park Sun-mi] KB Kookmin Bank announced on the 13th that it will implement the ‘KB Video Consultation Service,’ which allows customers to receive face-to-face level financial services without any restrictions on the channels used.

The KB Video Consultation Service is a web-based service that does not require the installation of a separate app or program for video consultations. Through non-face-to-face real-name verification procedures such as ID card scanning and password confirmation, customers can not only receive consultations but also subscribe to financial products. Starting with consultation services such as new savings and deposits and credit loans, the scope of services will be expanded to financial investment products. The plan is to improve the service so that video consultation staff can provide professional financial advice and handle tasks at a level exceeding that of branch counters.

KB Kookmin Bank has enhanced customer convenience by first implementing dedicated video consultation counters mainly at congested branches. Customers visiting branches equipped with dedicated video consultation counters can easily use the service with guidance from digital supporters. Starting with dedicated video consultation counters at five branches, the service will be expanded to internet banking and KB Star Banking in the future.

A KB Kookmin Bank official stated, “The KB Video Consultation Service combines the advantages of face-to-face and non-face-to-face interactions to provide specialized consultations,” adding, “We will create various customer touchpoints through digital unmanned branches, convenience stores, and linkage with KB Financial Group affiliates in the future.”

This content was produced with the assistance of AI translation services.