Samyang Foods Obtains 'Consumer-Centered Management' Certification

Samyang Foods obtained the Consumer-Centered Management certification at the '2021 Consumer-Centered Management Excellent Company Awards and Certification Ceremony' held on the 3rd at the Shilla Hotel in Jangchung-dong, Seoul. (From left) Jin Jong-gi, CEO of Samyang Foods, Park Kyung-chul, Chief Customer Officer of Samyang Foods.

[Asia Economy Reporter Seungjin Lee] Samyang Foods obtained the Consumer-Centered Management (CCM) certification at the ‘2021 Consumer-Centered Management (CCM) Excellent Company Awards and Certificate Ceremony’ held on the 3rd at the Shilla Hotel in Jangchung-dong, Seoul.

The Consumer-Centered Management certification is a system that evaluates whether a company conducts and improves its management activities centered on consumers. It is certified by the Fair Trade Commission and evaluated by the Korea Consumer Agency.

This year, marking the first year of ESG (Environmental, Social, and Governance) management, Samyang Foods declared the introduction of Consumer-Centered Management in July and appointed Kyungcheol Park, head of the SCM division, as the Chief Customer Officer. Accordingly, the company announced principles such as supplying safe and delicious products, accepting consumer opinions, and preventing and blocking consumer complaints, and established a consumer-centered management system throughout the entire process from product planning to production and sales.

A representative of Samyang Foods stated, “We will continuously improve and strengthen the consumer-centered management system to enhance consumer welfare and rights,” and added, “Based on consumer-centered management, we will present products and services that customers can trust and be satisfied with.”

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