Hyundai Department Store Duty Free Shop Obtains Consumer-Centered Management (CCM) Certification

Last May, at the headquarters of Hyundai Department Store Duty Free in Gangnam-gu, Seoul, CEO Lee Jae-sil (third from the left in the photo) and employees took a commemorative photo after the declaration ceremony of 'Consumer-Centered Management (CCM)'.

[Asia Economy Reporter Jo In-kyung] Hyundai Department Store Duty Free announced on the 3rd that it has obtained the government certification 'Consumer Centered Management (CCM)' certification, which is supervised by the Fair Trade Commission and operated by the Korea Consumer Agency.

The Consumer Centered Management certification is a system that evaluates and certifies whether a company organizes all its management activities from the consumer's perspective, focusing on consumers, and continuously improves them.

Hyundai Department Store Duty Free analyzed that its acquisition of the certification was mainly due to placing 'customer happiness' as one of the core values of the company's vision and making various efforts to provide the best service to domestic and international customers.

To actively reflect customer opinions in management activities, Hyundai Department Store Duty Free utilizes the VOC (Voice of Customer) system, integrating and analyzing VOC data collected through various channels such as online and offline, and applying it to improve customer service and build customized services. It also operates various services such as the domestic-only beauty membership H.COS CLUB and priority delivery service for VIP customers at the delivery counter.

A Hyundai Department Store Duty Free official said, "In May this year, we launched the 'Consumer Centered Management Committee' and are making various efforts to raise awareness of consumer rights and strengthen service competitiveness," adding, "We will continue to strive to provide differentiated services in the future."

This content was produced with the assistance of AI translation services.