KB Kookmin Bank Enhances Automation Development Capability with Personalized 'Robot Assistant' for Individuals

KB Kookmin Bank Yeouido Headquarters

[Asia Economy Reporter Kwangho Lee] KB Kookmin Bank announced on the 18th that it has established an environment where employees can independently identify and develop tasks for automation through the office automation software 'Robot Process Automation (RPA) Personal Bot' and various support programs.

KB Kookmin Bank began building RPA automation for headquarters tasks in 2017, around the time RPA was first introduced in Korea. Since 2019, it has been applied to a total of 166 tasks, including customer-facing counter work at branches and marketing material support, the first in the banking sector. The total time saved is approximately 1.8 million hours, and it plans to expand this to 3 million hours by next year.

Recently, general employees have been directly attempting automation through the user-friendly RPA Personal Bot, which allows easier learning and development. Since August, face-to-face and non-face-to-face practical training has been provided to a total of 85 volunteers, and an RPA development competition in a hackathon format was held to encourage employees to discover and develop automation tasks.

Representative examples include methods such as retrieving fund closing prices or initial exchange rates posted on external institution websites and uploading them to internal systems, or automatically generating reports by monitoring key items of new projects promoted by the headquarters. Additionally, to further promote the internalization of digital development capabilities, the bank plans to expand separate in-house development tasks for headquarters departments and develop more than 40 tasks using the RPA Personal Bot.

Furthermore, completed developments and coding scripts are published on the KB Kookmin Bank portal so that employees from other departments can easily apply them to similar tasks. In addition, the bank plans to continuously improve employee competency levels by developing intermediate courses, linking with external certification programs, and operating internal learning organizations for those with education and development experience.

A KB Kookmin Bank official said, "Now is the era where employees themselves consider various ways to perform tasks and use digital automation tools to improve work efficiency," adding, "The working hours saved through automation will be utilized to create value for customers."

This content was produced with the assistance of AI translation services.