Gwangju Seo-gu Improves Permit Services for Resident Convenience

Published 22 Jul.2021 15:21(KST)

[Asia Economy Honam Reporting Headquarters, Reporter Shin Dong-ho] Seo-gu, Gwangju Metropolitan City (Mayor Seo Dae-seok) formed a collaborative TF team for permits and approvals and applied the derived improvements to practical work, resulting in a shortened processing period for permit-related tasks, contributing to enhanced convenience for residents.

Seo-gu announced on the 22nd that it handled about 60 permit-related tasks across more than 10 departments through consultation procedures with over 80 related institutions and departments, setting its own shortened processing periods and providing citizen-centered administrative services such as operating a specialized counselor for complex civil complaints.

To achieve better citizen satisfaction, a permit collaboration TF team was formed earlier this year, and through several meetings, a total of nine improvement measures were prepared.

As a result of a recent internal inspection to analyze the effects of practical application, the average processing period was reduced from 20 days to 18 days, a reduction of about 10%.

The main contents of the nine improvement measures prepared at the beginning of the year include ▲expanding the scope of operation of the specialized counselor for complex civil complaints ▲same-day review of document examination and supplementation ▲guidance to citizens on progress status ▲designation of permit task officers as position specialists to secure expertise ▲priority processing of consultation requests, among others.

A Seo-gu official said, “Through the permit collaboration TF team, we found a clue to solving the chronic problem of delays in permit processing,” and added, “We will continue to conduct internal inspections and prepare additional improvements to promote resident convenience through prompt and smooth permit processing.”