Andong-si, 'Gukmin Sinmungo' Non-face-to-face Civil Complaints Surge ... 42% Increase Compared to Previous Year

Inside the Andong City Civil Service Office.

[Asia Economy Yeongnam Reporting Headquarters Reporter Dongguk Lee] Andong City announced on the 20th that non-face-to-face civil complaints have significantly increased due to the novel coronavirus infection (COVID-19).

Last year, the number of civil complaints received through 'Gukmin Sinmungo' was 11,132, a 42% increase compared to 7,849 cases in 2019. As of the first half of this year (end of June), about 6,700 cases were submitted, showing a 37% increase compared to the same period last year.

Analyzing the main civil complaints received through Gukmin Sinmungo in 2020, the most frequent were ▲illegal parking (4,899 cases, 44%), ▲illegal parking in disabled-only zones (1,636 cases, 15%), among others.

In particular, this year, complaints related to violations of quarantine rules due to social distancing have also increased, and various daily inconveniences such as public transportation and environmental pollution continue to be reported steadily.

The number of civil complaints processed through 'Government24' also increased by 16% in 2020 to 654,555 cases, compared to 563,918 cases in 2019. In the case of 'Government24,' users can receive the necessary civil complaint documents immediately with simple authentication without having to visit the agency in person, so usage has been steadily increasing.

The city analyzes that the increase in non-face-to-face civil complaints is not only due to the rise in demand caused by COVID-19 but also because various civil complaint processes have become easier and more diverse through smartphone apps and the website.

Shim Jeong-gyu, head of the General Civil Complaints Office, stated, "To improve satisfaction with the increasing non-face-to-face civil complaint processing, we are shortening the response period for Gukmin Sinmungo civil complaints as much as possible and striving to provide civil complaint services that meet public expectations by delivering prompt and accurate responses to enhance administrative trust."

Meanwhile, Gukmin Sinmungo civil complaint submissions and Government24 can also be accessed through the Andong City website.

This content was produced with the assistance of AI translation services.